Privacy Policy

1. Introduction

Ubuntu Solu Labs ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. This policy applies to our operations in South Africa and complies with the Protection of Personal Information Act (POPIA).

2. Information We Collect

3. How We Use Your Information

We use the information we collect to:

• •Provide and maintain our services
• •Process and respond to your inquiries and quote requests
• •Send you project estimates and proposals
• •Communicate with you about your projects
• •Improve our website and services
• •Analyze usage patterns and optimize user experience
• •Comply with legal obligations

4. Legal Basis (POPIA Compliance)

We process your personal information based on:

5. Your Rights (POPIA)

Under POPIA, you have the right to:

• Access:Request copies of your personal information
• Correction:Request correction of inaccurate information
• Deletion:Request deletion of your personal information
• Objection:Object to processing of your personal information
• Restriction:Request restriction of processing
• Portability:Request transfer of your data to another service

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy.

• ◆Active client data: Duration of business relationship + 7 years
• ◆Quote requests: 2 years from last contact
• ◆Website analytics: Anonymized data for 26 months

7. Contact & Support

8. Regulator Contact

If you believe we have not complied with POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa.